FAQs

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  • What is Next Upgrade?
    • Next Upgrade is an e-commerce platform that offers the latest smart home devices, gadgets, and tech essentials. It helps customers discover, shop, and upgrade to connected living easily—all in one trusted online store.

 

  • Who can shop at Next Upgrade Shop?
    • Anyone can! The Next Upgrade Shop is open to all customers—no need to be a PLDT Home subscriber.
  • Where does Next Upgrade ship?
    • Next Upgrade currently ships nationwide to key cities in the Philippines.
  • How long is the delivery time?
    •  Metro Manila: 1–2 days
    • Luzon: 2–3 days
    • VisMin: 4–5 days
  • Who is Next Upgrade’s courier partner?
    • Our courier partner is Ninjavan.

 

  • What payment options are available? 
    • We accept GCash, Maya, Debit/Credit Cards (Visa & Mastercard), and BillEase.

 

  • How do I get help on a product purchased from Next Upgrade?
    • For any concerns regarding Next Upgrade devices — including product inquiries, service requests, or complaints, customers may reach out through the following channels:

 

  • How can I receive updates on new products and promos?
    • Simply sign up for a Next Upgrade Shop account (https://shop.nextupgrade.ph/register) to start receiving updates on new arrivals, exclusive deals, and special promotions directly in your email.

 

  • Can I add items to my wishlist?
    • Yes! Just log in to your account and click on ‘Add to Wishlist’ on any product you like to save it to your wishlist for future purchase.

 

  •  Are the items on my wishlist reserved?
    • No, adding to your wishlist doesn’t reserve stock. We recommend checking out early to secure your item before it sells out.

 

  • How often do you add new products?
    • We regularly update our catalog with the latest tech drops and trending smart home devices—so check back often or sign up to be notified first.
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