Return Policy

Oops, Wrong Item Delivered:
If you received a wrong product, don’t worry! Simply contact our customer support team through the Messenger chat on our website with your order details and a brief description of the issue. We’ll promptly arrange to send you the correct gadget.

Item Arrived Damaged:
Take a photo of that unfortunate crack or dent and send it to us via Messenger chat along with your order details. We'll hustle to get a replacement sorted out for you.

Changed Your Mind About Your Purchase?
If you've changed your mind about an impulse purchase, we understand. You can cancel your order as long as it is still in our warehouse. Once it has been shipped, cancellations are no longer possible.

Defective Product After Use?
First, try troubleshooting with the product manual. If you’re still facing issues like a blank screen or flickering light, contact us via Messenger chat with the details. Based on your warranty coverage, we’ll arrange for a repair, replacement, or refund.

Return Shipping Costs:
The customer is responsible for the return shipping costs.

Refund:

Customer may request for refund via email or Messenger Chat options.

Refund SLA:

Contact Information:
Got more questions? Message our customer support team at customersupport@nextupgrade.ph.